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SARA Complaint Procedure

Out‐of‐State Distance Education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non‐instructional complaints to the FL‐SARA PRDEC Council.


Students must first go through the institutional complaint procedures. If the student is not satisfied with the outcome, he/she may appeal the complaint to the Council by sending an email to

Complaint Requirements:

  1. Complaint must be filed within two years of the incident about which the complaint is made.

  2. Complete the institutional complaint process prior to submission with the Council.

  3. Complaint must be a formal assertion in writing that the terms of SARA, or of laws, standards or regulations incorporated by SARA, are being violated by a person, institution, state, agency or other organization or entity operating under the terms of SARA.

  4. You are a student of an FL-SARA approved institution.

  5. If you are not a student, but have a concern about any of the above, you may submit a complaint.

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